MORE ABOUT Newclothin

HERE ARE 3 WAYS FOR YOU TO TRACK YOUR ORDER.

We are sorry about the shipping delays during the COVID-19 outbreak period. Shipping process might be a little longer than usual due to the suspension of flights and the longer local customs clearance process affected by the coronavirus.

We are trying our best to speed up the process, making your package arrive as soon as possible. Tracking info will be updated online when customs clearance completed. Your patience will be highly appreciated. Thanks for your understanding.

>>>Check the status of your order in your account

1.If you check out as a guest, you will receive an email about Order confirmation after your placed order.

Please note that there's no order information in your account once you check out as a guest. 

Don't worry. When your order is shipped out, we will send you a delivery notification email. So you can find tracking number and track your order.

2.If you sign in or sign up before you place order, you could check your order in your account. Also, you'll receive a delivery notification email When your order is shipped out. So you can find tracking number and track your order.


>>> Track your parcel on the following links

1. Tracking No. starts and ends with 2 letters like: LS568229135CN


Click here to track: https://www.17track.net/en

2. Tracking No. carries 16 characters (digits or combination of letters and digits) like: 4006318033246756 & 2MA679936101000931502

Click here to track: https://www.17track.net/en

If the destination is Canada, then select the "Canada Post" as carrier; if Australia, select the "Australia Post".

3. Tracking No. ends with letters"GB" like: VC026944740GB

Click here to track: https://www.17track.net/en , and select the "JCEX" as carrier.

4. Tracking No. carries 10 digits like: 8386504840

Click here to track: https://www.17track.net/en , and select the "DHL" as Carrier.



>>> Contact us

Our customer service team would be happy to assist you in tracking your order.


If have any questions, please feel free to contact our customer service. Here are the service entrances:

Messenger / Submit a ticket/ Email: service@newclothin.com

NOTES:

1. Your tracking number may take 1-3 days to become active from shipping date.

2. If you can't find any tracking no. on your order list, we're still preparing for your package.

3. If you can find more than 1 tracking no. on your order list, the order was divided into serval parcel for logistic convenience. 

4. if you find only part of items has no tracking no., we're still preparing for the shipment of other items.